FAQ

  • The African Net Sponge is a traditional exfoliating tool used for generations across West Africa, typically in Nigeria and Ghana. It’s made of durable nylon netting that gently buffs away dead skin, unclogs pores, and leaves your skin feeling smooth, soft, and glowing.

  • With the right care, these sponges can last for up to 12 - 18 months

  • It’s great for reducing dry patches, ingrown hairs, and keratosis pilaris (strawberry skin), while improving skin texture and glow.

  • Wet the sponge, add your favourite soap or body wash, and scrub in circular motions all over your body. Rinse well after each use.

  • Unlike a loofah, the African Net Sponge doesn’t hold bacteria or odor. It dries quickly, lasts up to a year, and its long, stretchy design makes it easy to reach your back and other hard-to-reach areas.

  • Yes! We currently ship to both Australia and New Zealand.

  • Jouyi Body is run by me, Luana. While I am not African myself, I am New Zealand Maori my husband is Igbo Nigerian and our brand name, Jouyi, comes from our family surname, Amajouyi. Jouyi Body and all our products are deeply inspired by my family.

  • We pack orders with love and care within 1–2 business days (sometimes even the same day). Once it’s on its way, you’ll get an email with the tracking number.

  • Once your order has been packed (within 1–2 business days). We follow AusPost guide of postage. Standard 2-5 Business days. Express Post 1-3 business days. For our customers in WA & NT it might take a little longer. Our NZ customers it may take up to 15 business days.

  • Change of Mind
    We ask that you choose carefully, as we don’t offer refunds or exchanges for change of mind.

    • Faulty or Damaged Items
      We want you to be happy with your order. If your item arrives damaged, faulty, or not as described, please contact us within 7 days of receiving your order at info@jouyibody.com. Include your order number, a short note about the issue, and photos if possible, and we’ll do our best to resolve it quickly and fairly.

    • Hygiene & Personal Care Products
      Because our products are for personal use, we cannot accept returns if the item has been used. This is to protect the health and safety of all our customers.