How long does my order take to ship?

• We currently ship within Australia and New Zealand.

• All orders are processed within 2–3 business days. You’ll receive a confirmation email once your order has been dispatched.

• Standard delivery times for Australia: 3–7 business days (metro areas) and 7–10 business days (regional). Notes these are approximate timeframes

• Standard delivery times for New Zealand can be up to 15+ business days.

• Shipping costs are calculated at checkout.

Tracking Your Order

• Once your order has been shipped, you’ll receive a tracking link via email so you can follow its progress.

What is your return policy? 

• Change of Mind
  We ask that you choose carefully, as we don’t offer refunds or exchanges for change of mind.

• Faulty or Damaged Items
  We want you to be happy with your order. If your item arrives damaged, faulty, or not as described, please contact us within 7 days of receiving your order at . Include your order number, a short note about the issue, and photos if possible, and we’ll do our best to resolve it quickly and fairly.

• Hygiene & Personal Care Products
  Because our products are for personal use, we cannot accept returns once packaging has been opened or the product has been used. This is to protect the health and safety of all our customers.